ACD Advisor Tracking

Welcome to the ACD Advisor Tracking subject, the available toolkits are displayed below.

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Work Activity Modes (WAMs) - Advisor Tracking Stage 1

WAM tracking - Exception Report for staff with over 20% Wrap … View

Work Activity Modes (WAMs) - Advisor Tracking Stage 2

WAM Exception Report - Tracks staff with Wrap over 15% and Ready below 80% … View

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