Welcome to the ACD Advisor Tracking subject, the available knowlege bank articles are displayed below.
This refers to either a situation where the agent is absent or in work but logged-off the telephone system. Whilst agents are in work it is goo… View
This refers to a state in which the agent is logged onto the telephone system. Once logged-on, agents are able to move into one of… View
Performance tracking tools are essential in any business to ensure compliance and delivery. With the implementation of any advisor adherence … View
The following is your team report for last week for George & Pat, advisors with 2 years experience. View
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