Closing Techniques - Training Module (Free Toolkit)

Author: Rob Wilkinson: Call Centre Connect

Date: 29th June 2013

Downloads: 9

At a time in the sale it is appropriate to ask for the business.  This can be an area of concern for sales people who fear breaking the rapport, or offending the customer by appearing too pushy.  There are however ways of approaching this that encourage the customer to buy and can even strengthen the rapport.

This module will help you to;

  • Use a couple of closing techniques
  • Make recommendations with confidence
  • Use benefits to encourage a customer to buy

Read the full module below.

Rob Wilkinson, Call Centre Connect


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