UK and IrelandWorkforce Optimisation (WFO) - Technology
Welcome to the Workforce Optimisation (WFO) - Technology subject.
Workforce Optimisation (WFO) - Technology is in the Workforce Optimisation (WFO) category. - View all
Knowledge Bankview more…knowledge bank rss
Call Forecast
A call forecast is an estimation of the expected volume of calls an inbound call centre will receive. Calls can be forecasted annually, monthly… View
Schedules
Schedules, also called rotas and shifts, are produced to inform staff of their personal attendance requirements. Once service level base staffi… View
Workforce Management (WFM)
In today's highly competitive marketplace, organisations invest heavily in technology to support and enhance their call centres operational per… View
White Papersview more…white papers rss
Workforce Management to Workforce Productivity: Aspect Software
If your company wants to remain competitive, then your contact center has to go beyond cost savings and become a revenue contributor. The tradition… View
Case Studiesview more…case studies rss
Hilton Reservations Worldwide Workforce Management (WFM): Aspect Software
Efficient staffing for a contact centre that helps maintain a reputation for hospitality The Company Hilton Reservations Worldwide is the c… View
NICE IEX Workforce Management (WFM): NICE: BROCHURE
A comprehensive workforce management solution for improving the efficiency and effectiveness of your business View
Productive Workforce: Aspect Software: BROCHURE
A workforce optimisation solution that ensures consistently exceptional customer experiences Today’s consumers – Consumer 2.0 … View
Toolkitsview more…toolkits rss
CC Calculators - Resource Planner
Calcualate service level staffing requirements for the week by hour for any working window. … View
News & Eventsview more…news rss
Verint was named Number One in Workforce Optimization for Eighth Consecutive Year. Recognized as Leader in Three Additional Categories: Enterprise … View