Voice over IP (VoIP)

Voice Over IP

Voice over IP (VoIP) is in the Technology category. - View all

Knowledge Bankview more…knowledge bank rss

Internet Protocol (IP) Platforms

IP technology has, and is continuing to impact on the contact centre. Before the Internet boom (and therefore the mass use of web and email) these … View

Voice over IP (VoIP)

VoIP is 'using data network technologies and infrastructures as a medium for carrying real time voice communications' - this also applies f… View

White Papersview more…white papers rss

Connecting to the Empowered Customer: Aspect Software

How the right customer strategy can help companies succeed in the age of the empowered consumer Executive Summary Consumers have more power… View

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