Talk Time

Welcome to the Talk Time subject.

Talk Time is in the Work Activity Modes (WAMs) category. - View all

Knowledge Bankview more…knowledge bank rss

Alarms & Thresholds

A feature of most management information systems (MIS) is the facility to enable performance alarms or thresholds. Because MI systems display a… View

Diallers

Outbound dialling systems are typically used where high volumes of quick turnover outbound calls are required, such as when running outbound telema… View

Hold Time - Agent

Hold time refers to the time an agent puts a customer on hold. This is done for a number of reasons; Seeking assistance Reviewing… View

Toolkitsview more…toolkits rss

ACD Custom Reports 1

Content for your own designer ACD custom reports. … View

ACD Custom Reports 2

Content for your own designer ACD reports … View

Balanced Scorecard of KPIs & Objectives (All Levels)

Balanced Scorecard indicating performance targets for all levels of staff. Including Timeliness & Quality on one sheet for objectives … View

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