Self-Management

Welcome to the Self-Management subject.

Self-Management is in the Behaviours category. - View all

Knowledge Bankview more…knowledge bank rss

PriTel Rule 75

Often poor performing contact centres appear to be over-occupied, hence have little available time. 'Ready' puts us in the right behavi… View

Ready & Not Ready Levels

'Ready' puts us in the right behavioural modes of work (being Available to take calls + Talking to callers) to improve efficiency and maxim… View

Ready & Positive Behaviour

What Ready does is improve 'positive seat attendance' by minimising excess levels of Not Ready and at the same time, maximising Ready to a … View

Case Studiesview more…case studies rss

Advanced Quality Analysis: Aspect Software: BROCHURE

Analytics-driven quality ensures that your customer-facing resources are focused on what matters to the customer and your company – driving b… View

Toolkitsview more…toolkits rss

Work Activity Modes (WAMs) - Call Centre 1

For Advanced Excel users only - reporting for Work Activity Modes (Includes running averages for Occupancy & Ready) … View

Work Activity Modes (WAMs) - Call Centre 2

For Advanced Excel users only - reporting for Work Activity Modes (Includes running averages for Occupancy & Ready) … View

Work Activity Modes (WAMs) - Monthly League Competition

Fixtures and league tables for team competition to improve Ready (Talk + Available time) … View

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