Regulation and Law

Welcome to the Regulation and Law subject.

Regulation and Law is in the Regulation and Law category. - View all

Knowledge Bankview more…knowledge bank rss

Call Recording for Mystery Shoppers

TP was amongst the first to recognise the need for business continuity and exceptional workload management in contact centres, they trebled the siz… View

HSE Call Centre Working Practices (Initial Advice) 1999 - (UK)

To view the HSE's initial findings on call centre working conditions, follow this link HSE Initial Advice See index for final report 2004 … View

HSE Call Centre Working Practices 2004 - (UK)

Health & Safety Executive advice View

White Papersview more…white papers rss

Data & Information Security: Aspect Software

The headlines are full of stories about organizations that have somehow compromised the security of the information used in their business operatio… View