Questioning Skills

Welcome to the Questioning Skills subject.

Questioning Skills is in the Skills category. - View all

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Effective Questioning - Training Module (Free Toolkit)

So much time is lost in contact centres through ineffective questioning and poor listening.  If we get it right we achieve first time fix and … View

Objection Handling for Outbound Upsell - (Free Toolkit)

It is important that we handle any customer objection correctly and efficiently in order to secure a sale. There are many factors to take into … View

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