Quality Function Team

Welcome to the Quality Function Team subject.

Quality Function Team is in the Quality category. - View all

Knowledge Bankview more…knowledge bank rss

Call Tracking

Most call centres have an understanding of why their callers phone but not generally a detailed understanding of the actual call 'types'. C… View

Call Type Tracking Process

Most call centres have an understanding of why their callers phone but not generally a detailed understanding of the actual call 'types'.&n… View

Toolkitsview more…toolkits rss

Call 'Type' Tracking Process Flow

Develop a process for establishing your call 'types'for avoidance. (Youcan get Visio Viewer from this site) … View

Training Officer - Job Description (Free Toolkit)

Full role/job description for Training Officer … View

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