Performance Management

Welcome to the Performance Management subject.

Performance Management is in the Performance Management category. - View all

Knowledge Bankview more…knowledge bank rss

RAG Report

A RAG report refers to a report where standards or targets need to be identified. RAG stands for - R = Red / A = Amber / G = Green. A RAG repor… View

Temp to Perm

'Temp to Perm' is a phrase used which usually describes a process of converting temporary workers to permanent ones. Contact centres re… View

White Papersview more…white papers rss

Performance Optimisation: Aspect Software

If your operations are comparable to those of the typical multi-channel contact center, you’re currently spending 60 to 70 percent of your bu… View

Case Studiesview more…case studies rss

Productive Workforce: Aspect Software: BROCHURE

A workforce optimisation solution that ensures consistently exceptional customer experiences Today’s consumers – Consumer 2.0 … View

Turning Social Media into a Customer Care Channel: Aspect Software: BROCHURE

Aspect transforms social media into a true customer care channel, bringing it in line with customer experience and service best practices and workf… View

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