Welcome to the Peak Traffic Management subject.
Peak Traffic Management is in the Floor Performance Management category. - View all
Call peaks are high levels of inbound calls, which are above the normal or average. Peaks can be both, forcasted and unexpected. Peaks are … View
A prerequisite for any contact centre. A plan to be implemented when queuing calls reach a pre-determined level and/or delay times reach… View
It is important to understand the utilsation of lines to ensure callers do not receive a busy signal. Line utilsation reports will identif… View
How to optimise your outbound contact activities View
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