Welcome to the Intra-Period Management subject, the available knowlege bank articles are displayed below.
Intra-Day Time Segment Calls Having understood call volumes received throughout all periods from day to full year, it is then necessary to inte… View
Creating Profile Tables Having established the daily call volume, this can be tabulated to represent the daily percentage. You will then be… View
Intra-day management is key to any contact centre or real-time environment. It refers to managing and reviewing the day in intra-day time seg… View
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