Intra-Period Management

Welcome to the Intra-Period Management subject.

Intra-Period Management is in the Floor Performance Management category. - View all

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Call Forecasting 5 - Intra-Day Profile

Intra-Day Time Segment Calls Having understood call volumes received throughout all periods from day to full year, it is then necessary to inte… View

Call Forecasting 8 - Intra-Day Profile Tables

Creating Profile Tables Having established the daily call volume, this can be tabulated to represent the daily percentage. You will then be… View


Intra-day management is key to any contact centre or real-time environment.  It refers to managing and reviewing the day in intra-day time seg… View

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