India

Welcome to the India subject, the available knowlege bank articles are displayed below.

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Build, Operate & Transfer (BOT)

Build, Operate and Transfer (BOT) relates to outsourcing. Under this model, a company helps set up the operations that the Joint Venture partne… View

Call Centre Outsourcing - Financial Implications

Call center outsourcing is proving to be one of the most successful ways to increase cost effectiveness. Companies like GE, American Express, Sprin… View

Call Centres in India

Having a call center in India is the norm for several global companies today. In order to meet the growing international demand for cost-effective,… View

Offshore - Cost or Quality?

Offshore outsourcing has been popular for several years. Countries like India are popular offshore outsourcing locations, which offer cost effectiv… View

Offshoring of Call Centre Work Set to Grow

Report provided by the Communication Workers Union (December 2003) View

Outsourcing

Outsourcing is a process by which companies partner with third party specialist organisations, who undertake the processing of a function on their … View

Threats to UK Call Centre Business

The traditional players UK & US face some real threats and concerns and must move to improve costs and standards.  Failure to do so would … View

Why India?

The outsourcing history of India is one of phenomenal growth in a very short span of time. View

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