Customer Satisfaction

Welcome to the Customer Satisfaction subject.

Customer Satisfaction is in the Customer Experience category. - View all

Knowledge Bankview more…knowledge bank rss

A 'Box' Full of Quality

Too many call centres simply don't do quality, never mind have a quality process to support their call handling.  Why does this happen?&nb… View

Attrition - Customer

Also known as customer churn or defection View

Customer Charter

Also known as Customer Excellence Charter (CEC) View

White Papersview more…white papers rss

Call Centre - Driving Customer Satisfaction - JD Power

View the White Paper presentation below; … View

Consumer Satisfaction Benchmarking Report 2013: Aspect Software

38 per cent of complaints made to public sector organisations within the last year were unresolved, according to new research* into citizen satisfa… View

Global Contact Centre Benchmarking: Summary Report 2012: Dimension Data

The 15th Year of the Global Benchmarking report View

News & Eventsview more…news rss

Consumer Satisfaction Benchmarking Report 2013 - Aspect Software

Study by Aspect Software View

Suppliersview more to select country…suppliers rss

Aspect Software

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