Customer Expectations

Welcome to the Customer Expectations subject.

Customer Expectations is in the Customer Experience category. - View all

Knowledge Bankview more…knowledge bank rss

A 'Box' Full of Quality

Too many call centres simply don't do quality, never mind have a quality process to support their call handling.  Why does this happen?&nb… View

Customer Charter

Also known as Customer Excellence Charter (CEC) View

Customer Service (CS)

Customer service is the provision of service to a customer, before, during and after a purchase. The customer service delivered should be desig… View

News & Eventsview more…news rss

UK Businesses Lose £12 billion a Year Through Poor Customer Experience

New research from cloud contact centre vendor NewVoiceMedia reveals that UK companies deemed to have poor customer service are losing approximately… View

Suppliersview more to select country…suppliers rss

Aspect Software

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