Welcome to the Complaints: Verbal subject.
Complaints: Verbal is in the Complaints Management category. - View all
Too many call centres simply don't do quality, never mind have a quality process to support their call handling. Why does this happen?&nb… View
The 'bad' call centre reports, one way or another, indicate the 'big brother' syndrome developing in call centres. High stres… View
I would like to share with you an experience I "suffered" recently which brings out many of the points we often hear about call centres.&… View
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