Welcome to the Cheating subject.
Cheating is in the Call Centre Advisor category. - View all
This ACD report itemises chronologically, short calls occurring within the set threshold for all Agents. See Interpretation for Agent Shor… View
Calls per hour is a useful indicator of efficiency levels right down from call centre to advisor level. However, that is all it should be an … View
As the name suggests these are calls of short duration. Short calls can be created by callers hanging-up or by agents ending calls prematurely… View
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