Channel Switching

Welcome to the Channel Switching subject.

Channel Switching is in the Omni-Channel (Multi) category. - View all

Knowledge Bankview more…knowledge bank rss

Omni-Channel

As customer contact migrates to non-telephony channels, the phrase omni-channel has become popular to describe muti-channel contact points. The… View

White Papersview more…white papers rss

Global Contact Centre Benchmarking: Summary Report 2012: Dimension Data

The 15th Year of the Global Benchmarking report View

Why Multichannel Contact Centres Need a Dialler: Rostrvm Solutions

Balancing customer choice, customer service and cost The contact centre’s purpose has changed from transactional activity to one where yo… View

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