Call Forecasting

Welcome to the Call Forecasting subject.

Call Forecasting is in the Workforce Optimisation (WFO) category. - View all

Knowledge Bankview more…knowledge bank rss

Average Handle Time (AHT)

Average Handle Time is the average processing time to deal with a call and is the total of Average Talk time and Average Wrap time. Average Tal… View

Call Forecast

A call forecast is an estimation of the expected volume of calls an inbound call centre will receive. Calls can be forecasted annually, monthly… View

Call Forecasting - Key Enablers

What do you need to take into account when considering call forecasts? View

Case Studiesview more…case studies rss

NICE IEX Workforce Management (WFM): NICE: BROCHURE

A comprehensive workforce management solution for improving the efficiency and effectiveness of your business View

Toolkitsview more…toolkits rss

CC Calculators - Staff Shrinkage Absences

Calculate your staff shrinkage absence levels against a typical model … View

Real Time Forecast Revisor - Daily

Ascertain simply how the day will turn out at anytime. Merely input actual total calls at anytime to discover total revised forecast outturn for da… View

Real Time Forecast Revisor - Daily - (blank)

Ascertain simply how the day will turn out at anytime. Merely input actual total calls at anytime to discover total revised forecast outturn for da… View

Have you thought about checking out these related subjects?
Share this
email this page to a friend print this page