Call Centre Calculators

Welcome to the Call Centre Calculators subject, the available knowlege bank articles are displayed below.

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Base Staff

Base staff refers to the absolute minimum number of full time equivalent staff required to meet service level. So if using an erlang calculator… View

Call Centre Calculators

There are many call centre calculators available View

How to Calculate Staff Attrition

The attrition rate is a factor, normally expressed as a percentage, reflecting the degree of losses of personnel due to various causes within a spe… View

Predictive Dialling ROI

Predictive diallers have considerably enhanced outbound calling by the use automation.  In some cases, predictive dialling can improve product… View

Shrinkage Absences

Do you allow for appropriate staff shrinkage in your centre? View

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