UK and IrelandBest Practice Guidelines
Welcome to the Best Practice Guidelines subject, the available white papers are displayed below.
White Paperswhite papers rss
Call Centre - Driving Customer Satisfaction - JD Power
View the White Paper presentation below; … View
Clients Guide to Outsourcing (DMA)
In recent years, the UK’s telemarketing industry has been asking whether it has a future. Industry telemarketing practice has been variable a… View
Contact Centre Best Practice (DMA)
Excerpt content from this best practice report. Read the full best practice white paper below; … View
Data & Information Security: Aspect Software
The headlines are full of stories about organizations that have somehow compromised the security of the information used in their business operatio… View
Global Contact Centre Benchmarking Briefing Report for the CCMA 2012
A presentation briefing for the 2012 report View
Global Contact Centre Benchmarking: Summary Report 2012: Dimension Data
The 15th Year of the Global Benchmarking report View
Productivity ACD Reporting Matrix
The document provides an overview of the key productivity measures View
RightNow CX Cloud Service: Oracle
Best Practices for Improving First Contact Resolution (FCR) in the Contact Centre View
Schedule Adherence ACD Reporting Measures
Provides an overview of the Key adherence measures to monitor View
Telephony ACD Reporting Measures & KPIs
Provides an overview of key telephony reporting measures View
Ten Secrets to Boosting First Call Resolution (FCR)
In a challenging economic environment, holding on to existing customers is just as important as attracting new ones. Customer retention is one of m… View