Benchmarking

Welcome to the Benchmarking subject.

Benchmarking is in the Benchmarking category. - View all

Knowledge Bankview more…knowledge bank rss

Adherence to Work Activity Mode (WAM)

Adherence to schedule is sometimes referred to as 'customer time' as it covers the Work Activity Modes of Talk time, After Call Wrap time a… View

White Papersview more…white papers rss

Benefits Survey 2011

Cactus Search Benefits survey View

Call Centre - Driving Customer Satisfaction - JD Power

View the White Paper presentation below; … View

Consumer Satisfaction Benchmarking Report 2013: Aspect Software

38 per cent of complaints made to public sector organisations within the last year were unresolved, according to new research* into citizen satisfa… View

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