Welcome to the Behaviours subject.
Behaviours is in the Behaviours category. - View all
An agent buddys-up when they sit with a colleague and are plugged in listening to calls. This can take place with new recruits or for general t… View
Call fulfilment is about delivering the outcome which is the purpose of the call. On many instances customers tell tales of having to make a nu… View
Also known as Quality Monitoring View
Provides an overview of the Key adherence measures to monitor View
Good material for a workshop to develop or transform your culture. … View
For Advanced Excel users only - reporting for Work Activity Modes (Includes running averages for Occupancy & Ready) … View
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