Automatic Call Distributor (ACD)

Automatic Call Distributor ACD

Automatic Call Distributor (ACD) is in the ACD Centre category. - View all

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Activity Codes

Activity codes are management tools to identify call types.  The attempt here is to try to CRM your ACD. It relies upon agents to input co… View

Alarms & Thresholds

A feature of most management information systems (MIS) is the facility to enable performance alarms or thresholds. Because MI systems display a… View

All Lines Busy - Engaged/Busy Tone

Also known as 'busy' or 'engaged' tone View

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Controlling Contact Centre Chaos with Unified Communications (UC): Aspect Software

Anyone running a contact center is already well aware of the need to provide multiple channels of communication to their customers. For years, ever… View

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Voice Portal and Proactive Contact: Avaya

Avaya's successful implementation into a credit union View

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priTel Business

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