Advisor Perspective

Welcome to the Advisor Perspective subject.

Knowledge Bankview more…knowledge bank rss

Advisor Induction

Some areas to cover in organising your advisor induction programmes View

After Call Work / Wrap - (ACW)

After call work, as its name suggests, takes place after the voice interaction with a caller and is the time spent processing any associated work f… View

Anecdotes of Horror

Does this really happen in todays 21st century call centres? View

White Papersview more…white papers rss

Productivity ACD Reporting Matrix

The document provides an overview of the key productivity measures View

Schedule Adherence ACD Reporting Measures

Provides an overview of the Key adherence measures to monitor View

Toolkitsview more…toolkits rss

Requirements for Call Monitoring

Covers all advisor quality monitoring requirements to deliver the perfect call … View

Staff Attrition Risks Associated with Increasing the Working Window

Assess staff who may be at risk with increasing the length of opening times … View

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