UK and IrelandACD Group Report
Welcome to the ACD Group Report subject, the available knowlege bank articles are displayed below.
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Agent Short Call Report for ACD Group
This ACD report itemises chronologically, short calls occurring within the set threshold for all Agents. See Interpretation for Agent Shor… View
Call Arrival and Transfer by ACD Group Report
This ACD report charts the call arrival pattern by ACD Group and transfers. See other ACD Reports; ACD Group Reports ACD Age… View
Call Transfers for ACD Agent Group Report - Intra-day Time
This ACD report identifies the log of the call source and post-answer transfers. See other ACD Reports; ACD Group Report… View
Call Type Activity Codes for ACD Group Report
This ACD report identifies the level of activity coding of call types. See Interpretation for Call Type Activity Codes for ACD Group Repor… View
Incoming Call Analysis for ACD Group Report - Day Summary
This ACD report is generated form the day summary. For comparative purposes the summary can include a number of days. See other ACD Report… View
Incoming Call Analysis for ACD Group Report - Intra-day Time
This ACD report is an intra-day time generated report. Often best viewed when slpit through the working window creating day time-segments. … View
Incoming Call Duration for ACD Group Report - Day Summary
ACD day summary report for call Duration. … View
Incoming Call Duration for ACD Group Report - Intra-day Time
Reports on incoming call duration View
Incoming Calls Abandoned for ACD Group Report - Day Summary
ACD day summary report for abandoned calls. … View
Incoming Calls Abandoned for ACD Group Report - Intra-day Time
This ACD report is an intra-day time generated report. Often best viewed when slpit through the working window creating day time-segments. Intr… View
Incoming Calls Answered for ACD Group Report - Day Summary
ACD day summary report for calls answered. … View
Incoming Calls Answered for ACD Group Report - Intra-day Time
This ACD report is an intra-day time generated report. Often best viewed when slpit through the working window creating day time-segments. … View
Interpretation for Agent Short Call Report for ACD Group
As the name suggests these are calls of short duration. Short calls can be created by callers hanging-up or by agents ending calls prematurely… View
Interpretation for Call Type Activity Codes for ACD Group Report
This ACD report identifies the level of activity coding of call types. To be able to report on call type activity, predetermined cal… View
Lines Full for ACD Group Report
This ACD report provises information on all liners being full. See other ACD Reports; ACD Group Reports ACD Agent Group Repo… View
Outbound Call Duration for ACD Group Report - Day Summary
ACD day summary report for outbound call Duration. … View
Outbound Call Duration for ACD Group Report - Intra-day Time
This ACD report is an intra-day time generated report. Often best viewed when slpit through the working window creating day time-segments. Intr… View