UK and IrelandACD Agent Group Report
Welcome to the ACD Agent Group Report subject, the available knowlege bank articles are displayed below.
Knowledge Bankknoweldge bank rss
Agent Analysis for ACD Agent Group Report
This ACD report provides analysis of the agent's overall performance by ACD session. Agent Summary See other ACD Reports… View
Agent Analysis for ACD Agent Group Report - Comparison
This ACD report provides analysis of Agent 1 and Agent 2's overall performance. See other ACD Reports; ACD Group Re… View
Agent Short Call Report for ACD Group
This ACD report itemises chronologically, short calls occurring within the set threshold for all Agents. See Interpretation for Agent Shor… View
Agent Summary Analysis for ACD Agent Group Report
This ACD report provides a summary of overall Agent Performance and is very useful for comparing individual Agent performance against the average. … View
Call Transfers for ACD Agent Group Report - Intra-day Time
This ACD report identifies the log of the call source and post-answer transfers. See other ACD Reports; ACD Group Report… View
Incoming Call Duration for ACD Group Report - Day Summary
ACD day summary report for call Duration. … View
Incoming Call Duration for ACD Group Report - Intra-day Time
Reports on incoming call duration View
Outbound Call Duration for ACD Group Report - Day Summary
ACD day summary report for outbound call Duration. … View
Outbound Call Duration for ACD Group Report - Intra-day Time
This ACD report is an intra-day time generated report. Often best viewed when slpit through the working window creating day time-segments. Intr… View
Performance for ACD Agent Group Report - Intra-day Time
This ACD report provides a performance overview for the Agent Group. See other ACD Reports; ACD Group Reports ACD … View