Building Rapport - Training Module (Free Toolkit)

Author: Rob Wilkinson: Call Centre Connect

Date: 26th June 2013

Downloads: 20

Sales are often built on our ability to build relationships with customers and for this we need rapport.  This is more than small talk.  It is more like a common understanding between 2 or more people.

This module will help you to;

Build rapport
Inspire customer confidence
Adjust your style to match your customer

Read the full module below.

Rob Wilkinson, Call Centre Connect


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