Upsell

Author: CCa2z

Date: 4th November 2009

Upselling occurs where the telesales agent improves the sales process by upgrading a sale.

For instance, a caller may wish to place an order for a 64Gb laptop - the agent may ask questions around use etc and may recommend and sell a 120Gb plus a DVD-R drive.

This improves revenue and average revenue per call.


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