Short Calls

Author: CCa2z

Date: 30th October 2009

As the name suggests these are calls of short duration. 

Short calls can be created by callers hanging-up or by agents ending calls prematurely.  Where agents are set call volume targets a small minority do cut callers off to improve their metrics.

A short call duration can be set in the ACD to report on all calls lasting less than the prescribed time - 10 or 15 seconds.


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