Author: CCa2z
Date: 28th September 2004
The call centre sector has been waiting for a long time for some kind of guage, by which we can measure our efficiency and stress levels.
Equally as important is the setting of parameters suggesting what efficient and healthy thresholds should be.
priTel's Rule 75 does exactly that and gives key pointers as to where to focus one's effort.
Take a look now priTel Rule 75
Toolkits also contain actual working 'Efficiency & Stress' guage for you to use in Excel - see how your centre measures up.
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