Poor Call Centre Characteristics

Author: CCa2z

Date: 26th September 2004

Poor call centres are characterised by:

Low pay
Poor conditions
Lack of breaks
Mismanagement of staff
Modern day sweatshops
Management bullying and intimidation
Plethora of monitoring and measuring of activity
High stress levels
Low morale
Long wait times for customers
Poor service levels
Handling complaints all day
Little staff communication
No qualitative feedback
10% workforce absenteeism
20% attrition - staff turnover

Print this page

Share this

facebook twitter linkedIn

email this page to a friend print this page