Lighting requirements may differ depending on whether call handlers are only operating DSE or whether they have to consult and complete paperwork too, but, under Regulation 8 of WPR, 'Every workplace shall have suitable and sufficient lighting.' Most people prefer to be in an environment with some natural light, and Regulation 8 of WPR demands that 'lighting ...  shall, so far as is reasonably practicable, be by natural light.' Often, though, windows in call centres are covered by blinds to reduce glare.  The frequency spectrum of the light source should also be considered as some are easier on the eyes than others.  Lighting requirements for night shifts may also differ from those for the day shifts, and the contrast between the screen and the background office lighting levels must also be considered.

User Comments: A number of participants enjoyed being able to look out of windows, but, for the majority, the blinds had to be closed to reduce glare on the screens and some regretted this.

Good practice:

• Consult call handlers about the type of lighting and the level of lighting they would prefer (obviously, the final choice has to meet legal requirements)
• Provide a rest room with adjustable lighting so call handlers can dim the lights if they so wish. (HSE)