Working shifts that fit with their lifestyle can be an attraction of becoming a call handler.  However, if shifts continually change and call handlers are only given short notice about what shifts they are scheduled to work, it may become difficult to make domestic and social arrangements, and the initial attraction may become a stressor.

Call handling can be a very intensive job, and holidays are important for reducing the risk of work-related stress.  Again, to make domestic arrangements easier, call handlers must be allowed to book their holiday as far in advance as possible.  Some prefer to take odd days and have long weekends, but for those who request it, at least one period of seven days leave per year should be authorised.  (HSE)