Customer Flow Management (CFM)

Author: CCa2z

Date: 4th November 2009

CFM refers to the flow of walk-in traffic. 

Some customer service centres handle both face to face and telephone contact, particularly, local government offices.

The customer enters a queuing system whereby they receive a ticket and wait their turn. Wallboards show the progress of tickets and anticipated wait time.  The wait times are calculated through pacing algorythms, having regard to the number of staff and average times.

Other CFM can be seen at Argos or at your local meat counter.


Print this page

Share this
email this page to a friend print this page