Cost of Delay

Author: CCa2z

Date: 25th September 2009

The cost of delayed or queuing calls is paid by either the caller or the company, where there is toll-free or free-phone numbers in place.

These costs can be considerable where wait times are high.  In calculating these, you soon realise you can transfer some of the costs to employing more agents to reduce the wait times.


Print this page

Share this
email this page to a friend print this page