Currently, the call centre industry is expanding rapidly, and there are many changes associated with expanding businesses including mergers and takeovers. Business restructuring may mean teams are re-organised, and working with different colleagues under a different team leader may be unsettling for some call handlers. Changing business objectives may also mean procedures and performance targets change. Technology is also changing rapidly and automation may be a threat to job security in the future. Clear communication and consultation with call handlers is essential to reduce the risk of change giving rise to work-related stress. Remember, for some call handlers, small but frequent changes such as changes to shift schedules or changing workstations due to hot-desking can be just as, or even more, stressful than large but infrequent changes. (HSE)