Call Treatment

Author: CCa2z

Date: 31st October 2009

Call treatment refers to how a caller is treated having made a call.

In this sense it means was the call:

  • Answered
  • Queued until abandoned
  • Received busy signal or engaged tone due to no available trunks
  • Received night service (out of hours response)
  • Received music/message on hold whilst queuing

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