Our Benefits Survey, published in 2011, was the first of its kind for the Contact Centre industry, offering a detailed insight into the bonuses and benefits management professionals in the sector.
More and more, candidates are motivated by the benefits offered with a new role, rather than the salary alone. If they're prepared to move to a new role, more often than not they're tempted by the complete package that is offered with a new role.

We've written before about the importance we place on understanding our candidates' real drives - it's absolutely critical to know exactly what motivates them, and often, it's not just money, as you might expect.
Location can be a powerful driver for candidates wanting to move closer to home, or needing a change of scenery. But often, it's something less obvious - childcare, for instance, can be a major factor for a candidate with young children. Similarly, a company car or car allowance, plus a free parking space, can make an enormous difference to a candidate's finances and their peace of mind.

Knowing what's competitive, therefore, allows both our clients to know what they need to offer to attract the very best candidates, and lets our candidates know what they should expect from a potential employer.

Cactus Search

Read the full report below.