Effective Questioning - Training Module (Free Toolkit)

Author: Rob Wilkinson: Call Centre Connect

Date: 2nd July 2013

Downloads: 14

So much time is lost in contact centres through ineffective questioning and poor listening.  If we get it right we achieve first time fix and a sensible call length.  If we get it wrong the call quickly loses structure and if we fail to get to the root of the problem the customer is very likely to call back

This module will help you to;

  • Use a variety of question types
  • Add more structure to your questions
  • Listen properly
  • Summarise customer issues and avoid call backs

Read the full module below.

Rob Wilkinson, Call Centre Connect


Related Toolkits

Most Popular Toolkits

Print this page

Share this
email this page to a friend print this page