CC Calculator 2 - Expected Results from Total Call Input

Author: CCa2z

Date: 4th October 2004

Downloads: 6

Validate your expected performance results from the No. of agents you have for each 30 min interval of the day. Your total call volume for the day is distributed to each 30 min time segment. You can change the percentage distribution if you have better information (calculates Occupancy, service level and Avg Response Time)


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