Workload

Welcome to the Workload subject.

Workload is in the Occupancy Levels category. - View all

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Occupancy & Service Level Relationship Graphs

This presentation shows you the clear relationship between occupancy and service level. You will see occupancy levels reduce, the higher the se… View

Occupancy, Agent-load & Work-load Calculation

Working example to see the interaction of these three key elements View

Work-load & Service Level and the Wrong Way to Resource

The methods of calculating staff in a call centre differ significantly from methods used for general productivity.  Given the same hours of wo… View

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