Voice

Welcome to the Voice subject.

Voice is in the Health and Safety category. - View all

Knowledge Bankview more…knowledge bank rss

Breaks - Display Screen Equipment Regulations (DSER)

Regulation 4 of the DSER (Display Screen Equipment Regulations) does not demand that breaks are necessarily rest breaks.  They can be changes … View

TUC - It's Your Call 2001(UK)

Employment Rights for Call Centre Workers View

Voice Health

Call handlers spend a larger proportion of their working day speaking on the telephone than many employees in typical office jobs.  However, t… View

Toolkitsview more…toolkits rss

Closing Techniques - Training Module (Free Toolkit)

A toolkit developed to deliver the appropriate call closure View

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