Virtual Call Centres

Virtual Call Centres

Virtual Call Centres is in the Technology category. - View all

Knowledge Bankview more…knowledge bank rss

Call Routing

Calls can be routed by the ACD to groups of agents by a number of predetermined commands.  This can include routing by; Skills, produ… View

Virtual Call Centre

A virtual call centre refers to a call centre which is made up of two or more different sites. Take a billing call centre for a mobil… View

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