Strategies

Strategies is in the Project Management category. - View all

Knowledge Bankview more…knowledge bank rss

How to Build a Culture

Follow some of these ideas to build or transform your own call centre culture - good workshop material View

How to Convince Senior Managers

Many call centres under-resource as they ignore service level when calcuating FTEs required. This is not neccessarily intentional, but they si… View

Key Bullet Strategy Reasons

Strategy There are many strategic reasons for the establishment of call centres, companies in their drive for excellence look to the combinatio… View

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Contact Center: The Logical Starting Point for Every Unified Communications (UC) Strategy: Aspect Software

Chances are your company is in the midst of deploying its unified communications (UC) strategy and your IT department is working hard to deploy new… View

Global Contact Centre Benchmarking: Summary Report 2012: Dimension Data

The 15th Year of the Global Benchmarking report View

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Culture - How to Build One

Good material for a workshop to develop or transform your culture. … View

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Call Centre a2z. The Call Centre Encyclopedia