Speech Technologies

Welcome to the Speech Technologies subject.

Speech Technologies is in the Technology: Speech Technologies category. - View all

Knowledge Bankview more…knowledge bank rss

Interactive Voice Response (IVR)

Interactive Voice Response or Recognition (IVR) View

Keeping Your Customers Online with Automation: Aspect Software

In today’s fast-paced world, customers want immediate and accurate assistance. When they call your company, they expect their call to be answ… View

Speech Recognition

Also known as Voice Recognition View

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Eight Essential Steps to Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness: Aspect Software

For years, the goal of the contact center has been to operate efficiently, keeping costs as low as possible. During the recent economic downturn, c… View

Mastering First Contact Resolution (FCR) with Analytics: VPI

One of the best things you can do for your customers and for your company when providing customer support is to answer their questions and fix thei… View

Ten Secrets to Boosting First Call Resolution (FCR)

In a challenging economic environment, holding on to existing customers is just as important as attracting new ones. Customer retention is one of m… View