Shrinkage Absences

Welcome to the Shrinkage Absences subject.

Knowledge Bankview more…knowledge bank rss

Base Staff

Base staff refers to the absolute minimum number of full time equivalent staff required to meet service level. So if using an erlang calculator… View

Call Forecasting - Key Enablers

What do you need to take into account when considering call forecasts? View

Rostered Staff Factor (RSF)

Rostered Staff Factor (RSF) refers to the number of scheduled staff required to meet service level, non-demand work service levels and people activ… View

Toolkitsview more…toolkits rss

Call Monitoring Form - Outbound Sales 1 (Scores)

Quality Monitoring form score sheet for outbound sales … View

CC Calculators - Staff Shrinkage Absences

Calculate your staff shrinkage absence levels against a typical model … View

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