Productivity

Welcome to the Productivity subject.

Productivity is in the Operational Effectiveness category. - View all

White Papersview more…white papers rss

Controlling Contact Centre Chaos with Unified Communications (UC): Aspect Software

Anyone running a contact center is already well aware of the need to provide multiple channels of communication to their customers. For years, ever… View

Integrated vs. Unified (UC): Five Reasons Why Contact Centres Must Get Unified; Aspect Software

Imagine your contact center as a jigsaw puzzle, but each of the pieces has been provided by a different puzzle maker. One created the automatic cal… View

Productivity ACD Reporting Matrix

The document provides an overview of the key productivity measures View

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